Return and exchange Policy
Effective Date: 20/12/25
At Taaray, we carefully craft each piece with love and attention to detail. If you need to exchange an item, we’re here to help — under the terms below.
Exchange Eligibility
We accept exchanges only if:
- The item is unworn, unwashed, and in its original condition
- All tags and labels are intact
- There are no signs of damage, alterations, or use
- The item is not customized or made-to-order
Time Frame
- You must request an exchange within 5 days of receiving your order.
- Requests after 5 days will not be accepted.
No Returns or Refunds
- We do not offer returns or cash refunds
- Only exchanges are allowed under the terms stated
- Each order is eligible for one-time exchange only
Return Shipping
- Customers are responsible for all return shipping costs
- Taaray does not cover courier or logistics charges for returns or exchanges
- If you received a wrong or defective item, we will cover the replacement shipping cost
How to Request an Exchange
- Contact us at within 5 days with your order number and reason for exchange
- Once your request is approved, you’ll be asked to send the item to our return address
- Once we receive and inspect the item, your exchange will be processed within 3–5 business days
Questions?
Need help with your exchange? Reach out to us at: